I think what impressed me was that I was talking to human beings, not just salespeople, who listened to me and were very helpful; while they are obviously in the business of selling WAVs I did not feel pressurised at all. I first telephoned to enquire about WAVs and found people at SMV to be considerate, knowledgeable and professional; that continued through to our visiting, testing and purchasing a Fiat Qubo, with up front wheelchair facility which has given a new lease of life to my wife and myself. I would not hesitate to recommend Southern Mobility Vehicles to any potential customer.